Data Retention
This page describes how data is automatically deleted when you terminate your account, unsubscribe from an app, or abandon your account without active subscriptions.
Definitions
- "Account data" means your account (username, email, password, purchase history) in the ElfHosted store, to which all of your subscriptions are tied.
- "Application data" refers to the config for a specific application, usually found in
/config/<app>in File Browser. Examples would be your Plex metadata, or your Prowlarr DB.
When do we automatically purge data?
| Action | Data affected | Retention |
|---|---|---|
 Unsubscribe all subscriptions | Application data Account data Offsite backups | 7 days 1 month 3 months |
| Delete your account | Account data Application data Offsite backups | Immediately Immediately Immediately |
Examples
If you...
- ... decide to switch from Plex to Jellyfin, nothing changes. Your Plex data persists at
/config/plex/, consuming space, until you manually remove it. - ... cancel / lapse all your subscriptions, after 7 days, all your application data will be deleted. (if you create a new subscription within 1 month, your data will be automatically restored from backup), and after 1 month your account itself, and all your offsite backups will be deleted (you'll get a fresh 100GB if you start a new subscription)
- ... delete your account from the store, all your data (including your store account, app data, and offsite backups) will be immediately deleted.
Questions
Can you recover deleted data?
No 
Do you backup my data?
Yes, we take daily backups of your /config, your /storage/symlinks, and your /backups volumes, and we store these offsite for a month. These backups are intended for datacenter migrations and disaster recovery, and can't be selectively restored. In other words, you can request us to restore the entire /config folder, but not just the /config/plex folder.
How can I backup my data?
Use ElfBot to perform backups of your app data to /backups, and then copy the data offsite using filebrowser.
I'm no longer subscribed to my app, how can I get my app data?
The data will persist in /config/<app> for as long as you have an active subscription.
How can I immediately delete my account and data?
Go to the Delete My Account page on the store, enter your account password, and confirm deletion.