DiscordTickets

Discord Tickets turns a Discord server into a support desk. Members open a ticket from a button or a slash command, the bot creates a private channel or thread just for them and your staff, and when it's closed the whole conversation is archived as a transcript you can search later.

It handles the parts that get tedious once a community grows past "somebody will see it eventually": multiple ticket categories with their own staff roles and questionnaires, claiming and assignment, per-user ticket limits, working-hours messages, feedback ratings, and a web portal where staff can read transcripts without scrolling back through Discord.

Running it here means the bot stays online without a machine of your own left running, and your ticket history and transcripts live on backed-up storage.

Get a 7-day trial of ElfHosted DiscordTickets!

Bring your own Discord bot

This is your bot, in your Discord server, under your Discord application. Nothing about it is shared with other ElfHosted customers, and we never see your server.

Before it can connect you need to create the application:

Go to the Discord Developer Portal and create a New Application. Name it whatever you want your bot to be called.
Open the Bot tab, then Reset Token and copy the token. Treat it like a password: anyone holding it controls the bot.
Under Privileged Gateway Intents, enable Server Members Intent.
Use OAuth2 → URL Generator to build an invite link with the bot and applications.commands scopes, then open it and add the bot to your server.
Paste the token into the DISCORD_TOKEN setting for this app using ElfBot.

The bot will not connect until the token is set.

How do I access DiscordTickets?

DiscordTickets is available:

From your dashboard: https://your-username.elfhosted.com
Directly: https://your-username-discordtickets.elfhosted.com

Signed-in users see their own URLs

The addresses above show the general pattern. Sign in and these become your personal, clickable links.

How do I use it?

The web portal

The address above is the web portal, not the bot itself. Staff sign in with Discord (OAuth) to browse and search transcripts and manage settings from a browser instead of from chat.

This is why the portal is not behind ElfHosted's SSO: your staff are Discord users, not ElfHosted customers, and they can't sign in to something they have no account for. Access is controlled by Discord roles, exactly as it is inside the server.

Setting up your first ticket category

Most configuration happens in Discord with /settings. Create a category, then set:

Which staff roles can see and respond to its tickets
Whether tickets are channels or threads (threads keep the channel list tidy; channels are easier to permission individually)
An opening message and, optionally, a short questionnaire so people supply the details you always end up asking for
A per-user limit, which is the single most effective setting for keeping a busy server manageable

Then use /panel to post a message with a button members press to open a ticket. Pin it in a #support channel and you're running.

Transcripts

Closed tickets are archived automatically and are readable from the portal or exportable. Tell your members that tickets are archived, which is both good manners and useful when someone asks why a conversation still exists.

Staff workflow

Staff can claim tickets so two people don't answer at once, add or remove participants, and use canned responses for the questions that come up every single week.

DiscordTickets also works with

How do I get support for DiscordTickets?

For general use of DiscordTickets, refer to the official site or to one of the links in the resources section below.
For specific support re your ElfHosted configuration / account, see the ElfHosted support options!

You can contribute directly to the development of DiscordTickets using the following:

DiscordTickets resources

Your content, your responsibility

ElfHosted provides DiscordTickets as a hosted application — we do not supply content, accounts, or third-party credentials. You are responsible for ensuring that your use of this app complies with applicable laws and our Acceptable Use Policy. If you have questions about what is or isn't permitted, please reach out — we're happy to help.

What users say..

We're rocking some excellent TrustPilot Reviews, and here's what some of our ~~users~~friends say..

I am new here, but today I learned realized that Elfhosted is one of the best free and open source software communities I've seen, and FOSS communities have been at the center of my life since the 90s (Perl, PHP, Symfony, Drupal, Ethereum, etc.). Great open software built by great people who care = great community, and that is something special.

You've done an amazing job @Funky Penguelf with the platform you provide and this place has an awesome mix of active community caretakers and software creators that I've seen here so far like BSM, Spoked, LayeZee and other elf vengers. Keep up the energy, productivity and community and take time to enjoy it and appreciate each other!

@skwah (Discord)

As a happy Elfhosted customer—who also self hosts MANY things across about 10 severs (dedicated, VPSes, and VMs running on Synology), I wouldn’t switch to self hosting the services I get from Elfhosted. They just work with very little effort configuring things, and the support the owner and his team provides is second to none. Plus I love being part of a fledgling—but quickly growing—enterprise.

/u/jatguy. (Reddit)

I’ve been using this service for a while now, and honestly, it’s a game-changer compared to anything else I’ve tried for managing my media library. The support is fantastic—super quick, and if the staff aren’t around (which rarely happens), the community steps up right away. I can’t imagine going back to any other platform.

Before this, I had my own setup with a NUC, NAS, and tools like Sonarr and Radarr. It worked pretty well for a while, and my internet speed was high enough to stream without any buffering. But in the end, it wasn’t worth the time or headache of managing all the storage and keeping everything running smoothly.

Now, with this service, everything runs smoothly in 1080p+ with no buffering issues. The interface is really easy to use, which makes managing everything a breeze. Plus, having a whole community of smart people available for guidance is a huge bonus.

I was sold from the start, which is why I quickly upgraded from a 1-month to a 3-month subscription, and I’m planning to switch to a 1-year plan soon. This service totally pays for itself, and I’m sure you won’t be disappointed. It’s been really impressive.

@seapound (Discord)

Best possible options for anyone looking for the do-it-all option along with the best customer service ive experienced in this space so far. Id rate it a 6 if I could but its limited to 5/5...

@hashmelters (Discord)

(responding to a discussion re the cost of ElfHosted vs mainstream streaming / self-hosting):

I didn't know that the goal of this project was to compete with large companies running/renting entire DCs. I was under the impression that the goal of this project was to manage the updating of almost selfhosted applications on a shared platform with other users. Basically, be my sysadmin for me.

That being said, paying for services is the 'easy button'. There is a real world cost incurred for the time saved. Time is money. Time is the most valuable currency that exists. Once time is spent, it's forever lost, one cannot retrieve it again (yet). In my mind, there are 3 options for use of time with respect to: mainstream, selfhosting, elfhosted.

mainstream - my time is valuable and I don't want curated content and I don't care what content that I have the ability to consume. I only like what's popular.

elfhosted - my time is valuable, I want my own curated content without being forced to browse past the same damn entry 500 times just to find out that I can't watch the movie I want because it's not available in my current location or was removed last week from mainstream providers.

selfhost - I care about costs and I have nothing but time to waste or I want to learn about the backend of the systems involved. I'll pay for my own VPS/homelab, electricity, manage the OS, manage app updates, figure out how to make the apps talk nice to each other, create my own beautiful frontend.

I know how much my time is worth, does that reddit poster know how much their time is worth? Without knowing what you are worth, you can't make effective capital expenditures with respect to the time it will take to recoup the capital.

I know I don't need elfhosted at all for my use case. I choose to stay with elfhosted because it's my 'easy button'. It's an efficient capital expense for the amount of time it saves me managing my own hardware, apps and saves me electricity costs. I'm also in a situation where I don't have upload bandwidth from my home to serve HD content to myself remotely. If I lived back in a city, I would still be here. My time is worth $$/hr.

@cobra2 (Discord)

"Just wanted to check in here and let @Darth-Penguini and anyone/everyone else know...WOW. I have been struggling with storage for years, maintenance of Docker containers, upkeep, all of it. Elfhosted is so freeing. It's an amazing service that I hope to be a member of for a long, long time!"

@Fingers91 (Discord)

"I would recommend ElfHosted to anyone. It has been great so far and made life a lot easier than running my own setups. If you’re in the fence give them a try and help support this great community."

Zestyclose_Teacher20 (Reddit)

"thanks for the help and must say this is the best host I every had for my server 🙂 10/10 🙂 All other places I have try have I got a lot buff etc. Your host can even give me full power on a 4K Remux on 200GB big movie file . That's damn awesome 😄"

@tjelite (Discord)

"What an amazing support system these guys have Chris and Layzee i think it was! Both are very patient with me even though I am a newbie at all this. Very thorough and explained everything step by step with me

I couldn’t ask for anything better than the service I have received by these guys! Happy happy client❤️"

@dead.potahto (Discord)

"Very happy customer. Great service"

@ronney67 (Discord)

"Very good customer service, frequent updates, and excelent uptime!!!!!"

@ed.guim (Discord)

"I had my own plex-arrs setup on hetzner for years. Yesterday I deleted everything as elfhosted has gone above and beyond it. And it has a fantastic, active community as well! Very friendly, helpful and like-minded folks always willing to help and improve the system. Top notch!"

@alon.hearter (Discord)

"Absolutely Amazed with the patience and professionalism of all Elf-Venger Staff including bossman penguin❤️"

@dead.potahto (Discord)

"@BSM went above and beyond to make sure I had all the one on one support needed with my sub. Thank you for your patience! Elfhosted continues to be Elftastic !!"

@bfmc1 (Discord)

"really enjoying the service from elfhosted. The setup is really easy from the guides on the website. And the help on the discord channel is really quick."

@jrhd13 (Discord)